Our Repair Philosophy

SOFTWARE CANNOT REPAIR A ROOTKIT!

Viruses that inject themselves into the Windows operating system CANNOT be removed by scanning the computer with an anti-virus (AV) product!

The first job of one of these malicious viruses is to modify the very functions of Windows that are used to detect it, thereby rendering the antivirus product useless. You cannot use the infected OS to remove the virus. Other rootkits infect the Master Boot Record (MBR) and cannot be removed by software, either.

Some repair shops will disagree on the matter of rootkits. Decide for yourself. Here’s what wikipedia says about rootkits.

Almost every computer we repair has an active anti-virus program installed.  Yet the computer was still infected. What does that tell you about the effectiveness of anti-virus programs?

An antivirus program can only stop what it can recognize.

Using specialty software, we scan the computer for changes made by the viruses. We’re not simply looking for the “signature” of a virus. If you have a virus (rootkit) that has infected the Windows kernel or the Master Boot Record (MBR), the virus will return no matter how many times you scan the computer!

SECURE INSTALLATION
For these reasons, we do a complete wipe/reload of Windows AFTER saving your data. Yes, you’ll have to reinstall your programs and printers, but we’re here to help with that too.

Why are we so thorough? One particular customer had recently paid to have her computer repaired elsewhere three times before bringing it to us. Within five minutes we found the MBR to be infected. The scanning repair that was done by the other shop was incapable of detecting the MBR infection. We successfully repaired her computer for less than half of what she had already paid three times for!

You deserve to have the job done right the first time.